With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to handle both reactive and administrative support for routine tasks.
Managed IT Services.
Outsourced yet Autonomous.
Gain access to experienced teams and a world-class ITSM platform to help you reduce the time, expense and issues related to IT end-user computing.
Our Managed Services
Key benefits of Managed IT Services
Transformed ITSM Outsourcing
The customer was looking for a comprehensive solution to centralize IT services in order to provide support regionally in multiple countries, or even globally. This approach required an initial consultation to understand the customer’s environment fully.
The in-house IT team based in the company headquarters coordinated different providers in each country, which resulted in disjointed communication and a high operation cost. There was no overview of the services provided in each country, no uniform IT processes, no uniform cost controls and billing processes. Therefore, the client decided to centralize its ITSM and manage the cost in real-time.
BLiTS provides seamless integration with your existing ITSM Tools or use as a stand-alone ITSM system.
What does the monthly subscription fee cover?
What is the difference between Ad-Hoc and Managed Services?
Ad-Hoc Service provides you with instant access to the platform and raising tickets. Ideal for a one-off request or project, you can easily request a technician to be dispatched onsite. The Managed Service offers comprehensive IT Service Management with a much larger scope, enabling you to outsource part or all of your IT Service Management.
How to change from Ad-Hoc package to Managed Services?
Just contact us if you want to change from an Ad-Hoc Service to a Managed Service.
What if the service is not available in BLiTS?
We are continuously adding services and locations to our portfolio. If a country or city does not seem to be available yet, please contact us, and we will work with you to get the desired service online as soon as possible.
How does the Smart Contract work?
The KompiTech Service Design captures your service expectations and requirements, and automatically generates the Service Agreement as a legal document. Once it is digitally signed, it transforms into the Smart Contract through proprietary blockchain technology to ensure transparency and an automated billing process.
How do I integrate BLiTS with an ITSM tool my company uses?
We have created APIs to integrate BLiTS seamlessly with most of the existing ITSM software and applications. Let us know which ITSM tool you use and leave the integration to us.
How do I know that an assigned engineer is qualified to complete my ticket?
We only hire qualified and experienced professionals to ensure that we provide our customers with high quality solutions. We also have developed the KompiTech BLiTS certification program to ensure the highest level of service.
How does KompiTech protect my company's data?
Data security is our priority. The KompiTech BLiTS platform encompasses thousands of engineers globally yet each customer has a dedicated user channel with exclusive data access.
What is the cancelation policy?
Cancellation is effective at the end of your current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.