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Ad-Hoc Support Services

Offered on KompiTech BLiTS ITSM Platform
Datacenter Infrastructure Field Support

Datacenter Infrastructure Field Support

  • Servers
  • Firewalls
  • Routers
  • Switches
  • Rack and Cabling
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Global Field Engineers

Global Field Engineers

  • Global Onsite Field Engineers
  • IMAC Services
  • Projects
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End-User IT Support

End-User IT Support

  • PCs
  • Printers
  • Phones
  • Conferencing Solutions
  • Retail POS
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Managed Services

Offered on KompiTech BLiTS ITSM Platform
IT Infrastructure Management

IT Infrastructure Management

  • LAN/WLAN Management
  • Systems Management
  • Cloud Services and Migration
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Digital Workplace

Digital Workplace

  • End User Computing
  • 24/7 Service Desk
  • VIP Support
  • Work From Home Support
  • Windows Roll/Out
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IT Staffing

IT Staffing

  • Dedicated Full-time Staffing
  • Temporary IT Staffing
  • Field Service Technicians
  • On-Demand IT Staffing
  • Remote IT Staffing
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ChatGPT AI Services

Support for integrating ChatGPT AI into your enterprise

ChatGPT AI Consultation

  • ChatGPT Integration Strategy
  • AI Roadmapping
  • Cost-Benefit Analysis
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ChatGPT AI Support

  • ChatGPT Implementation
  • Troubleshooting
  • Performance Monitoring
Read more

ChatGPT Employees Training

  • ChatGPT Basics
  • Advanced User Training
  • Customized Training
Read more

Common Questions

  • What does the monthly subscription fee cover?

    With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to handle both reactive and administrative support for routine tasks.

  • What is the difference between Ad-Hoc and Managed Services?

    Ad-Hoc Service provides you with instant access to the platform and raising tickets. Ideal for a one-off request or project, you can easily request a technician to be dispatched onsite. The Managed Service offers comprehensive IT Service Management with a much larger scope, enabling you to outsource part or all of your IT Service Management.

  • How to change from Ad-Hoc package to Managed Services?

    Just contact us if you want to change from an Ad-Hoc Service to a Managed Service.

  • What if the service is not available in BLiTS?

    We are continuously adding services and locations to our portfolio. If a country or city does not seem to be available yet, please contact us, and we will work with you to get the desired service online as soon as possible.

  • How does the Smart Contract work?

    The KompiTech Service Design captures your service expectations and requirements, and automatically generates the Service Agreement as a legal document. Once it is digitally signed, it transforms into the Smart Contract through proprietary blockchain technology to ensure transparency and an automated billing process.

  • How do I integrate BLiTS with an ITSM tool my company uses?

    We have created APIs to integrate BLiTS seamlessly with most of the existing ITSM software and applications. Let us know which ITSM tool you use and leave the integration to us.

  • How do I know that an assigned engineer is qualified to complete my ticket?

    We only hire qualified and experienced professionals to ensure that we provide our customers with high quality solutions.  We also have developed the KompiTech BLiTS certification program to ensure the highest level of service.

  • How does KompiTech protect my company's data?

    Data security is our priority. The KompiTech BLiTS platform encompasses thousands of engineers globally yet each customer has a dedicated user channel with exclusive data access.

  • What is the cancelation policy?

    Cancellation is effective at the end of your current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.

Key Benefits
of BLiTS ITSM Platform

  • End-to-End
  • The Ecosystem
  • Digitalized IT Outsourcing
  • Lower Costs

Our platform provides IT outsourcing services combined with ITSM apps, enabling customers to manage their IT needs on a single platform. Your management team will be equipped with the right ITSM tools, providing a full view of the services from cost management to quality and control.

BLiTS-Eco is home to a vast pool of professionally trained local IT engineers, make it easier for you to find the right local IT resources. The ecosystem guarantees the integrity of engineers' qualifications, ensures engineers are trained in providing the best customer service, and minimizes the risk associated with traditional IT outsourcing and staffing.

With digitalization at its core, the BLiTS ITSM Platform leverages new technologies in the digitalization of the ITSM lifecycle, combined with industry best practices. The benefits include autonomous service delivery, real-time information flow, and a reduction on time spent in resolving issues.

With a focus on cost control and ROI through the BLiTS ITSM autonomous service approach, customers can lower their IT outsourcing and audit costs by more than 20%, while retaining the same level of quality. We are making IT outsourcing easier to operate, reducing the resources you currently require to manage your IT.

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Our locations globally

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Prague

KompiTech s.r.o.
Th├ímova 137/16, Karl├şn, 186 00, Czech Republic

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Zurich

KompiTech GmbH
Airgate Center, Thurgauerstrasse 40, 8050 Zurich, Switzerland

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Berlin

KompiTech GmbH
M├╝hlenstrasse 8a, 14167 Berlin, Germany

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London

KompiTech Ltd
1st floor Romer House, 132 Lewisham High Street, London, SE13 6EE, United Kingdom

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Cape Town

KompiTech LTD - Rep Office
Bridgeways Precinct, 1 Bridgeway, Century City, Cape Town, 7441, South Africa

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New York

KompiTech LLC
33 New Scotland Avenue, Albany, NY 12208. United States

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Paris

Spaces Bonne Nouvcelle site
17-21 rue saint fiacre 75002 Paris

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Vienna

Vienna, Kohlmarkt
1st, 2nd floor, Kohlmarkt 8-10, Vienna, 1010, Austria

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Amsterdam

Amsterdam Sloterdijk Teleport Towers
Kingsfordweg 151, Amsterdam, 1043 GR, Netherlands

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Brussels

Brussels, Spaces Stock Exchange
Rue des Poissonniers 13, Brussels, 1000, Belgium

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Brazil

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Canada

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Chile

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Denmark

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Estonia

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Finland

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India

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China

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Japan

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Mexico

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New Zealand

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Poland

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Portugal

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See how KompiTech BLiTS is enabling customers

To quickly get support whenever there is an IT issue.

WATCH HOW-TO VIDEO

Anywhere End-Users IT Support. Empower your team to get IT support through your dedicated end-user self service portal. Our support agents can either resolve the issue remotely or onsite.

To easily raise a request for a new company device, an app or system access.

WATCH VIDEO

IT Requests Automation. See how you can automate the IT request processes from a folder, system, and application access requests, to new device, employee onboarding or off-boarding.

With ease to log-in using existing username and password.

WATCH VIDEO

SSO (Single-Sign-On) Integration Sign in to KompiTech BLiTS platform with your existing business Microsoft Office 365 or Google credentials.